FAQ

Advance Ticketing
Advertising
Film Restrictions
Classic Rewards
Gift Cards
MovieTime Email (TM)
Plan an Event/Party
Policy

 

 

 


How do I purchase advance tickets?

You can purchase advance tickets on-line at www.movietickets.com or at the theatre's box office.

 

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How far in advance can I purchase tickets?

You can purchase advance tickets up to 3 days prior to show date.  For special films, we will announce when they are available under the What's New secion of our website as well as on our theatre recording.

 

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Do I have to stand in-line at the box office if I purchased tickets on-line?

Yes, you have to stand in-line at the box office even if you purchased tickets on-line.  Please make sure that you bring the credit card you purchased the tickets on-line with to the theatre.  The box office employee needs to swipe the card in order for you to receive your tickets. 

 

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Who should I contact if I have problems with my on-line ticket purchase?

Our on-line ticketing service is done through movietickets.  You can contact customer service at (866) 220-2457.

 

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How can I advertise on your screen?

Classic Cinemas accepts on-screen advertising as part of its entertainment before the movie begins.  For more information about on-screen advertising, visit Screenvision or click here to send an email.

 

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Why can't I use my coupons for new movies?

The film companies restrict us from accepting coupons or passes the first two weeks a film is widely released.  In some cases it can be up to the first four weeks.

 

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Why aren't you playing a particular movie?

Film companies decide whether to give our theatres a print of their movie based on a number of factors.  We are also limited by the number of screens we have. 

 

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What do movie ratings mean?

 

This is a film which contains nothing in theme, language, nudity and sex, violence, etc. that would, in the view of the Rating Board, be offensive to parents whose younger children view the film. The G rating is not a certificate of approval nor does it signify a children?s film.

Some snippets of language may go beyond polite conversation but they are common everyday expressions. No stronger words are present in G-rated films. The violence is at a minimum. Nudity and sex scenes are not present, nor is there any drug use content.

 

This is a film which clearly needs to be examined by parents before they let their children attend. The label PG plainly states parents may consider some material unsuitable for their children, but leaves the parent to make the decision. Parents are warned against sending their children, unseen and without inquiry, to PG-rated movies. The theme of a PG-rated film may itself call for parental guidance. There may be some profanity in these films. There may be some violence or brief nudity. However, these elements are not considered so intense as to require that parents be strongly cautioned beyond the suggestion of parental guidance. There is no drug use content in a PG-rated film. The PG rating, suggesting parental guidance, is thus an alert for examination of a film by parents before deciding on its viewing by their children. Obviously such a line is difficult to draw. In our pluralistic society it is not easy to make judgments without incurring some disagreement. As long as parents know they must exercise parental responsibility, the rating serves as a meaningful guide and as a warning.
 

PG-13 is thus a sterner warning to parents, particularly when deciding which movies are not suitable for younger children. Parents, by the rating, are alerted to be very careful about the attendance of their under-teenage children. A PG-13 film is one which, in the view of the Rating Board, leaps beyond the boundaries of the PG rating in theme, violence, nudity, sensuality, language, or other contents, but does not quite fit within the restricted R category. Any drug use content will initially require at least a PG-13 rating. In effect, the PG-13 cautions parents with more stringency than usual to give special attention to this film before they allow their 12-year-olds and younger to attend. If nudity is sexually oriented, the film will generally not be found in the PG-13 category. If violence is too rough or persistent, the film goes into the R (restricted) rating. A film's single use of one of the harsher sexually derived words, though only as an expletive, shall initially require the Rating Board to issue that film at least a PG-13 rating. More than one such expletive must lead the Rating Board to issue a film an R rating, as must even one of these words used in a sexual context. These films can be rated less severely, however, if by a special vote, the Rating Board feels that a lesser rating would more responsibly reflect the opinion of American parents.

PG-13 places larger responsibilities on parents for their children and moviegoing. The voluntary rating system is not a surrogate parent, nor should it be. It cannot, and should not, insert itself in family decisions that only parents can make. Its purpose is to give pre-screened informational warnings, so that parents can form their own judgments. PG-13 is designed to make parental decisions easier for films between PG and R.


In the opinion of the Rating Board, this film definitely contains some adult material. Parents are strongly urged to find out more about this film before they allow their children to accompany them. An R-rated film may include strong language, violence, nudity, drug abuse, other elements, or a combination of the above, so parents are counseled in advance to take this advisory rating very seriously.


This rating declares that the Rating Board believes this is a film that most parents will consider patently too adult for their youngsters under 17. No children will be admitted. NC-17 does not necessarily mean obscene or pornographic; in the oft-accepted or legal meaning of those words. The Board does not and cannot mark films with those words. These are legal terms for courts to decide. The reasons for the application of an NC-17 rating can be excessive violence, sex, aberrational behavior, drug abuse or any other elements which, when present, most parents would consider too strong and therefore off-limits for viewing by their children.

 

Parents, sign up for the Red Carpet Ratings Service on the MPAA website to receive weekly email updates from the Classification & Rating Administration (CARA), detailing what movies are premiering along with the movie's rating and the reasons for the rating.

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What is Classic Rewards?

How do I get my Temp ID?

How do I get a Classic Rewards card?

How many points do I need to get something?

Can I sign up for Classic Rewards without an email address?

What happens if I lose my Classic Rewards card?

Where can I check how many points I have?

Can I sign up more then one person with the same email address?

 

 


What is Classic Rewards?


Classic Rewards is a FREE rewards program where you can earn points by purchasing tickets, concessions and gift cards. Points then can be used to get FREE concessions and movie tickets without restrictions. As an added bonus, members will receive special offers, coupons, discounts and weekly schedules of movies with showtimes for their favorite Classic Cinemas theatre(s). For terms and conditions, click here.

 

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How do I get my Temp ID?


On our website is a link to sign up for Classic Rewards. Once you have submitted all of the required information, your temp id email will be sent to you. If you do not receive your temp id email, please contact crewards@classiccinemas.com

 

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How do I get a Classic Rewards card?


On our website is a link to sign up for Classic Rewards. Once you have submitted all of the required information, an email will be sent to you with a temporary id number. Print this email or write down the temporary id number and bring it to any Classic Cinemas Theatre. Present the email or temporary id at our box office or a concession staff member and they will activate a permanent card for you.

 

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How many points do I need to get something?


You can use your points for anything that you want, Free Tickets without restrictions, Free Concessions, or what about A Free Night at the Movies. (Examples: 300 points = Twizzler, 500 points = Small Popcorn, 550 points = $5.50 movie ticket) But there is no need to worry about how many points you have as our staff members will let you know when you have enough points to pay for your transaction. (Point values are as of 5/3/2013 and are subject to change at any time.)

 

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Can I sign up for Classic Rewards without an email address?


Unfortunately, at this time, you need to have an email address in order to sign up for Classic Rewards. Each subscriber needs to have a different email address so that we can find their information if we need to. You can use Yahoo or Google to sign up for free email accounts.

 

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What happens if I lose my Classic Rewards card?


The next time you are at a Classic Cinemas Theatre, just ask for a manager.  They will be able to get you a new card.  The points that were on the card you lost will be transferred to the replacement card.

 

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Where can I check how many points I have?


You can check your points on-line, by using the Join Classic Rewards link, or ask any staff member at the theatre, or you will find your point total on your ticket stubs and receipts. But there is no need to worry about how many points you have, as our staff members will let you know when you have enough points to pay for your transaction.

 

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Can I sign up more then one person with the same email address?


Unfortunately each subscriber needs to have a different email address, so that we can keep track of their account. You can use Yahoo or Google to sign up for free email accounts.

 

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Can I use my gift card for pass restricted movies?

Yes. Gift cards are used like cash; therefore they can be used for pass restricted movies.

 

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Do gift cards expire?

No, gift cards never expire because Classic Cinemas participates in the Illinois State Treasurer's EverCash gift certificate program.

 

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In what denomination can I purchase gift cards?

Gift cards can be purchased for any denomination between $10 to $100.  Gift cards can be purchased at the theatre or on-line.
 

 

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How do I check my gift card balance?

You can check your balance online by clicking Here!

You can also visit any Classic Cinemas theatre and they will provide you with the balance. 

 

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What do you do with your old movie posters?

We are contractually obligated to destroy all movie posters once we are done with them. So we do not sell any posters used in our theatres.

 

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How do I sign up for MovieTime Email (TM)?

Go to MovieTime Email™ on our website to sign up. Click on “Join Now.” Enter your email address, name, birthday, and choose the theatre(s) you want to receive show times for and hit “Join.” You will receive a thank you for joining letter, which will include a link to confirm your subscription. You will also start receiving our MovieTime Email™ with advance movie schedules every Tuesday. 

 

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My link to my personal account information doesn't work. What should I do?

If the link in your MovieTime Email(TM) is not a hyperlink or doesn't work, the reason may be that some email programs split the link onto two lines, breaking the link.  You will need to copy the entire link and paste it into your web browser's address window and hit the enter key.  Please pay close attention when you copy the link.  It should start with http:// and end with a minus sign followed by three, four, or five digits.

 

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My MovieTime Email(TM) is being delivered to my bulk/spam folder, what can I do?

You must designate newsletters@movie-previews.comas a safe sender and not Spam. 

 

Yahoo Users
Steps for a new member:

Go to http://www.yahoo.com
Click on "My Mail" button in the upper left hand corner of the screen.
You may need to sign in by entering Yahoo ID and password.
Enter "Contacts" folder on the left side of your screen.
Add Contact newsletters@movie-previews.com in the email section.
Click save in the upper right hand corner.

Steps for an existing member:
Check "Spam" folder on the left hand side of your screen for emails sent from newsletters@movie-previews.com.
If you find one, open it, click "not spam" button at the top, and click "+Add" icon to the right of newsletters@movie-previews.com to "Add Sender to Contacts".
If you do not find one follow "Steps for a new member" above. 

 

AOL Users
Steps to retrieve an E-mail reported as Spam with AOL software:

Once an email is removied from the Spam folder, the AOL software will look for similar mail and make sure to place them in the New Mail folder instead.
Go to AOL Keyword: Spam Folder
Select the email you want to retrieve, then click the "This is not spam" button.

Steps to retrieve an E-mail reported as Spam with AOL Mail on web:
Go to http://webmail.aol.com
Enter your screen name and password, then click the "Sign On" button.
Click the "Spam" link.
Click the box next to the email you wish to retrieve to place a check mark in it.
Click the "This is not spam" button.

Non-Yahoo and Non-AOL users please contact your email provider for information about how to designate newsletters@movie-previews.com as a safe sender.

 

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What do I do if I am not receiving MovieTime Email(TM) and I have designated newsletters@movie-previews.com as a safe sender?

ISP's routinely update their email protocols and sometimes, emails you have been receiving in the past are no longer being received.  Please double check that newsletters@movie-previews.com is still on your safe list.  If it is, please notify us at yourinput@classiccinemas.com so we may troubleshoot this issue.

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How do I schedule group shows?

Please contact the theatre manager for information on scheduling and prices. For general information, please visit our Plan An Event/Party page of our web site.

 

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How do I schedule birthday parties?

Please contact the theatre manager for information or visit our Plan An Event Party page of our web site.

 

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How can I rent a theatre?

Please contact Shirley Johnson at 630-968-1600 ext. 4616. For general information, please visit our Plan An Event/Party page of our web site.

 

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Who is eligible for a student discount?

Any person enrolled in an accredited educational institution who can provide a valid student id or proof of enrollment is eligible for a student discount.

 

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Why can't I bring my 6 year old into a R rated film?

To help foster a distraction-free environment Classic Cinemas will adopt two new policies for R-rated movies starting Friday, March 2nd, 2012:

  • Children under the age of 6 will no longer be permitted to R-rated features at any time even when accompanied by a parent or guardian.
  • We will require the applicable general admission ticket for ages 6-11 to all R-rated features.  By eliminating the discounted child ticket we hope to further encourage a mature movie-going atmosphere for films that are geared to an older audience.

We struggled with this decision as our intent is not to dictate family values or determine what is appropriate for children.  However, enough children become bored during R-rated features and subsequently disrupt fellow guests that we felt this change was necessary.  We hope you see this as a small but positive step toward achieving a more enjoyable movie-going experience.

 

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Why can't I bring outside food and beverage?

We are a for profit business which makes most of our profit from our concession items.  Also, there are many hazards involved in food items we do not serve, such as hot coffee accidentally being spilled on other guests.

 

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When does the theatre open?

Every Classic Cinemas theatre opens a half an hour before the first show of the day.

 

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What is your cell phone policy?

All cell phones should be turned off when the movie is in progress. Even the light that comes on when you open your cell phone can be distracting to others during the film.

 

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What is your costume policy?

Classic Cinemas' costume policy prohibits masks, face paint, and costume props using real or imitation weapons.

 

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What is your policy on backpacks/large bags?

Backpacks and large bags may be subject to inspection prior to admission.

 

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